Anthony Soave is dedicated to providing exceptional customer service within each of his diverse businesses. Soave understands that satisfied customers become loyal customers and is committed to providing the best level of service within each of his diverse industries. As an affiliate of Soave Enterprises, MPS Group has taken this concept to heart and the results are shown in the recent customer satisfaction survey.
MPS Group customers continually return for additional services, recommend MPS Group to others, and repeatedly place them above the competition. This is proven with each contract signed and extended.
Understanding Client Needs
Finding out what it is that satisfies customers is what helps MPS Group succeed and accomplish its growth goals. The company strives to understand the unique needs of each client and to deliver a personalized service plan. Additionally, MPS Group’s annual satisfaction survey lets customers know they are committed to communicating with them and really care about their concerns and appreciate their feedback. The results of the customer satisfaction survey tell the company what they can do to improve business and also what is currently working to keep the business successful.
According to the 2012 Customer Satisfaction survey results, MPS Group is doing a very good job providing valuable and reliable services to its customers.
- Over 96% of customers reported they were moderately to extremely satisfied with the services they received in 2012.
- Over 95% were moderately to extremely satisfied with the performance of their MPS Group daily contacts.
Each employee, through their daily interactions with customers, contributed to the positive 2012 results. Everyone at MPS Group understands the part they play in delivering exceptional customer service that encourages customer loyalty and is proud of their performance. MPS Group remains inspired to continue providing the service that every customer deserves and expects.
“Our goal is to provide the best value among our competitors,” shares MPS Group President and CEO, Ed Schwartz. “Customers’ expectations vary and measuring satisfaction is not always consistent. For example, sometimes satisfaction may be simply showing up on time or built around safety performance, responsiveness, technical skills, and cost competitiveness. Regardless, all of our efforts contribute to high customer satisfaction.”
Setting the Standard at Soave Enterprises
The dedication and service excellence portrayed at MPS Group is an inspiration for all Soave Enterprises’ employees. Each employee collaborates with colleagues and clients to ensure the highest level of performance is achieved day in and day out. Dynamic results-oriented experts are available when clients need them to spot opportunities for positive change and prevent potential problems before they occur.
Each contract is intensely managed to provide customers the lowest possible life-cycle cost thanks to proven processes, ISO compliant systems, and seamlessly driven improvements to each clients’ value chain.
About Anthony Soave and Soave Enterprises
Soave Enterprises is a diversified management and investment company founded by Detroit businessman Anthony Soave that provides strategic planning, financial and other management resources to its affiliated business ventures in the real estate, automotive retailing, beer distribution, scrap metal, industrial services and transportation industries, among others. The MPS Group is a managed professional services company based in Detroit, Michigan. For more information on Tony Soave and Soave Enterprises, please visit http://www.soave.com.
3400 E Lafayette
Detroit, MI 48207