Helpdesk Level I Support – Detroit, MI

Job Description:

Soave Enterprises corporate office has a position open for a Helpdesk Level I Support

 Typical Duties include:

  • Provides help-desk support for internal users; applying diagnostic techniques to identify common problems, investigate causes, and recommend solutions;
  • Provides end-user software troubleshooting and support;
  • Assists with network troubleshooting and support;
  • Tracks and logs help desk incident reports;
  • Interfaces and communicates clearly with department peers, internal employees, and external partners to escalate problems as needed and resolve issues;
  • Ensures that all problems are logged, resolved/​assigned for resolution, prioritized and tracked, and communicated appropriately;
  • Answers, evaluates and prioritizes service requests received via telephone, voice mail, email and in person.
  • Provides weekly updates on action items to team members and IT management;
  • Works with team and management to identify areas where process improvements are needed with focus on improving customer service.

 Minimum Qualifications:

  • Associate’s Degree;
  • 1-3 years of related desktop support experience strongly preferred;
  • Experience with helpdesk / problem tracking software preferred;
  • Knowledge of Windows OS, PC applications, PC hardware, printers, mobile devices and other network devices;
  • Experience with Windows 7 and Windows 8 installation, support, and troubleshooting;
  • Experience with Microsoft Office Suite 2007/2010/2013;
  • Demonstrated experience providing support with remote tools;
  • Strong interpersonal and communication skills;
  • Strong analytical skills, detail oriented.


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